FAQ's
This page covers the most common, frequently asked questions we receive here at EASYFLOWERS®. If you have a question that is not covered here, then do not hesitate to contact us.
Question: How do I log in on my first time at EASYFLOWERS® ?
Answer: On the first occasion you log in, simply type in your email address and choose a password. This will then be your log in details for any future orders you make with us. You do not need to 'register' first.
Question: Does EASYFLOWERS® do overseas orders?
Answer: No, EASYFLOWERS® does not send orders overseas.
Question: Why can't I choose today for delivery?
Answer: You are able to choose only available delivery dates. If today is not available then we are not able to deliver your chosen product this soon. Flower products can be delivered same day if ordered before 2pm local time on weekdays or 10am local time on Saturdays. Hampers, Garden Gallery, Surprise Me and some other products require more notice.
Question: Is there anywhere you can't deliver?
Answer: EASYFLOWERS® can deliver flowers to all major centres around Australia and most regional ones too. Of course there are some areas that we cannot deliver flowers to because of their remoteness but even these can be covered by our non-flower products including our 'garden gallery', ‘surprise me,’ 'baby gifts' & 'hampers,' so no matter where in Australia your loved one lives we can get a special gift to them.
During the ordering process you will be informed if there are any expected problems with the location you specify for delivery. For more information please refer to here
Question: Are all prices in Australian Dollars ?
Answer: Yes.
Question: Can I order for a funeral delivery on the same day?
Answer: We do not offer same day delivery to funeral services, however we should be able to deliver flowers to the home or business of the recipient. We do offer timed deliveries to funerals, simply specify the time of delivery in the drop down box after you have selected ‘Funeral’ on the recipient’s details page.
Question: Will my order look like the picture?
Answer: We will do our very best to replicate the flowers as pictured on the website. If an item is unavailable we will substitute it with another item of similar design, colour, quality and price. For more information refer to here.
All of the EASYFLOWERS® orders are set and will look as close to the picture as possible. We are unable to change flowers, colours or additional extras, such as balloons.
Question: Can I print a tax invoice of my orders?
Answer: Yes. To print a tax invoice simply log in to your account via this link. From there you will be able to print tax invoices for all your orders
Question: Does EASYFLOWERS® do weddings?
Answer: We are not able to organise wedding flowers via the Internet. A wedding is a very special event that requires more personal one on one service and as such we feel it is better to have the florist there with you from start to finish.
